2021 Impact Report


While 2021 presented its share of challenges, specifically related to human resources, we are proud of the significant achievements that directly and positively impacted our organization and the communities we serve.

A few examples include:

  • Achieved a 3-year CARF accreditation, a rigorous evaluation process that ensures we are focusedon quality, value, and optimal outcomes of services that center on enhancing the lives of persons served.
  • Designated as a Qualified Residential Treatment Program.
  • Added assets to the financial portfolio through the purchase of three residential homes.
  • Implemented Phase 1 of the Trauma-Informed Care Organization Model.
  • Completed an extensive Office of Safety and Health Administration Survey on corporate offices and seven group homes.
  • Led a state wide group to address the provider workforce crisis.

Key Assets Kentucky continued to provide quality services in the face of the highest turnover and vacancy rate in the history of the company. The priority forthe entirety of 2021 was the recruitment of qualified staff in two important roles:Youth Care Worker and Behavioral HealthTherapist.


Jennifer Hall
Executive Director

Lori Birch
Human Resources Manager

Brandt Briggs
Behavioral Health Director

Tiffany Ratcliff Dail
Clinical Director

Lisa Robbins
Finance Director

Carrie Price
CCC Director

Royce Gilpin
Quality Assurance Manager

Tiffany Ratcliff Dail
Clinical Director