Although our goals and objectives may change a bit from year to year, one thing stays the same: our focus on making sure that all individuals have access to high quality services to help them realize their full potential. Key Assets Kentucky’s impact on the community continues to grow not just by numbers but by the real-life impact on our youth and clients. Our leadership team focuses on supporting all our staff so they can provide the highest quality services to our community.
The CCC Clinical Team was busy in 2019! During the year, we were able to continue improving the quality of the clinical services that our clients receive. We established Key Care Teams to support clients throughout the treatment process, initiated training on basic applied behavior analysis skills in new employee orientation and implemented systems to track the delivery of clinical services. In order to create a way to continue improving service quality in 2020, we partnered with the University of Louisville to design a plan for monitoring behavioral health outcomes.
During 2019, we provided outpatient community-based services to over 416 individuals, which is nearly double the number of clients we were able to serve the year prior. We are excited about expanding services and dedicated to providing quality behavioral health and supportive care for children, adults, and families in environments that best meet their needs.
2019 was a year of stability for the CCC Program. We were finally able to meet our capacity of serving 20 youth through constant recruitment and retention of direct care staff. We implemented a new supervision model to provide extra daily support to our 8 group homes which enhanced the therapeutic services of the program.
2019 was a year of growth for the Human Resources Department. Key Assets was able to provide more opportunities for employee engagement, increase recruitment efforts, as well as develop and implement policies and procedures to better serve the company.
As Quality Assurance Manager and Corporate Compliance Officer I looked for opportunities to prevent waste, fraud and abuse, resolve complaints related to corporate compliance issues and identify processes that could lead to achieving continuous improvement. In 2019 I conducted over 80 comprehensive quality record reviews of client records in the BHSO and CCC programs and provided results to supervisors. These reviews helped us identify strengths and areas for improvement regarding our EMR, service delivery and in our assessment and treatment planning processes.
As a finance department, we strive for complete integrity and accountability in our procedures and reporting. In 2019, with the addition of our new office manager and assistant, we made great strides in separation of duties, allowed for complete transparency in reporting, and allowed for a better distribution of the workload. Our use of our new HR/Payroll software, Kronos, has given us reporting capabilities beyond anything we ever used before, and allowed us to better manage our time and efforts in meeting all required reporting deadlines.